Refund policy
Returns & refunds
Everything Tall is a marketplace bringing together products from independent brands. Each brand operates its own business and has its own returns, exchange and refund policy.
Before purchasing, we recommend checking the individual brand’s returns information. You can find this on their brand profile, and we also work hard to include relevant returns information within product descriptions wherever possible.
If you need to return an item, this will normally need to be arranged directly with the brand that supplied your order. Return windows, addresses, postage costs, exchanges and refund procedures can therefore vary between brands. Brand details and contact information are included in their brand profile. Just click the 'contact brand' button to find out more.
Made-to-order & made-to-measure items
Please choose carefully when purchasing an item that is made to order or made to measure.
Because these pieces are produced specifically for you rather than being held as standard stock, they are generally non-returnable and non-refundable for change-of-mind returns.
However, many of our brands will work with you if something isn’t quite right. Depending on the brand and product, exchanges, alterations, adjustments or fixes may be available, often at no additional charge. Please check the individual brand’s policy before ordering to understand exactly what support is available.
This does not affect your statutory rights, including where an item is faulty, not as described or where other applicable consumer rights apply.
If you need help
Everything Tall does not set the individual returns policies of the brands on our marketplace, and returns and exchanges are generally managed directly between you and the relevant brand.
We work hard to make each brand’s terms clear before you purchase, both through brand profiles and, where possible, individual product descriptions. However, the brand remains responsible for the accuracy and fulfilment of its own returns, exchange and refund policy.
That doesn’t mean you’re on your own. If you have contacted a brand and are having difficulty resolving an issue, please contact Everything Tall. We can step in, help with communication and work with you and the brand towards a resolution.
Before you order
- Check the brand’s returns policy on its brand profile.
- Check the product description for any product-specific return conditions.
- Pay particular attention to items marked made to order or made to measure.
- Returns should be arranged with the brand that supplied the product.
- Do not send a return to Everything Tall unless we specifically tell you to do so.
- If you’re having trouble resolving something directly with a brand, contact us and we’ll help where we reasonably can.
Your statutory consumer rights are not affected.
